Training & Development Manager Jobs

Latest Human Resource Jobs in Kenya 2013. 

Position: Training and Development Manager
Industry: Hospitality

Our client is in the hospitality industry and seeks to recruit an experienced Training & Development Manager.

The purpose of the position is to improve performance efficiencies across the organization by providing need-based training in technical, managerial and soft-skills and improving employee motivation levels.

This is a management level position and candidates with training management experience in hospitality industry are encouraged to apply.

Key Duties and Responsibilities
Identify training and development needs within the organization through training needs analysis surveys, appraisal schemes and regular consultation with other managers and conduct ongoing personal development classes for staff members where necessary.
Design training and development programmes based on both the organization’s and the individual’s needs;
Prepare annual training calendar/plan and budget
Develop and organize training manuals multimedia visual aids, and other educational materials for in-house courses; as well as organizing for out- job training.
Deliver appropriate training within the set budget,
Manage an effective performance management system through company-wide performance reviews
Manage the delivery of training and development programmes and, in a more senior role, devising a training strategy for the organization;
Monitor and reviewing the progress of trainees through questionnaires and discussions with managers;
Ensure that statutory training requirements are met;
Amend and revise programmes as necessary, in order to adapt to changes occurring in the work environment;
Research new technologies and methodologies in workplace learning and presenting this research to the management team.
Maintain and keep updated records on all trainings both internal and external
Conduct orientation sessions and arrange on-the-job training for new hires.
Develop testing and evaluation procedures including evaluating instructor performance and the effectiveness of training programs; providing recommendations for improvement.

Qualification/Experience
Bachelor’s degree in Business Administration, Commerce, Social Sciences or related field from a recognized Institution
Higher National Diploma in relevant field from a recognized institution.
Certified trainer with at least 4 years relevant Human Resource Management and Training experience in hospitality industry
Ability to work within stringent deadlines and to multitask
Excellent organizational, decision making and presentation skills

If you meet the entire mentioned job criteria kindly send your CV and application to recruit@humantalentrecruit.com before 20th November, 2013. Indicate the position applied for, your current and expected salary on the subject line.

ONLY SHORTLISTED CANDIDATES WILL BE CONTACTED.

Receptionist/ Administration Jobs Kenya

Administration Jobs in Kenya

The African Population and Health Research Center (APHRC) seeks to recruit a Receptionist / Administrative Assistant.

The successful candidate must have good interpersonal skills, be self-motivated, flexible and a team player.

He/she will be responsible for providing receptionist and administrative duties to the office aswell as disseminating information to staff.

Duties and Responsibilities:
Reception and interface with visitors at the office
Basic accounting duties including maintenance of office petty cash
Basic secretarial duties e.g. taking minutes during staff meetings
Processing of Local Purchase Orders and Purchase requisitions
Receives, signs for and oversee sorting out and delivery of mail to appropriate offices.
Book meeting rooms for use during meetings and logistical requirements
Make annual subscription of Center’s newspaper supply
Receiving & verification of office of stationery and stock-taking of the same
Processing of staff business cards
Preparation of APHRC monthly taxi schedule
Reconciliation of monthly statements for APHRC flight bookings

Qualifications and experience:
A Bachelor’s degree in Business Administration or related field
Good computer skills, knowledge of MS Office programs and at least one desktop publishing package
At least 3 years of similar experience in a busy office, preferably an international NGO
Strong interpersonal, organizational and communications skills
Ability to assess priorities and manage competing demands with minimum supervision
Dependable, responsible, reliable and attentive to detail
Knowledge of French and experience in handling finances is desirable and will be an added advantage

If you possess the above qualifications and experience, please apply enclosing a detailed CV, quoting current and expected salary and providing contact details of three referees to (jobs@aphrc.org) or to the address below by 29th November 2013.

The Human Resources Officer
African Population and Health Research Center
APHRC Campus, 2nd Floor
Manga Close,
off Kirawa Road
P.O. Box 10787-00100 GPO
Nairobi

www.aphrc.org

UNAITAS Procurement Jobs Kenya

Procurement Jobs Kenya 2013. 

Procurement Assistant
UNAITAS is seeking to recruit responsible persons to fill vacant positions in the Procurement unit;

Procurement Assistant
Reporting to the Procurement officer, the job holder provides technical assistance in procurement of goods, works and services.

Main Duties and Responsibilities;
Implement and monitor procurement of goods, works and services and ensure conformance with the Public Procurement & Disposal Act and Regulations
Prepare internal reports to management and periodic reports for submission to PPOA
Prepare procurement and disposal plans and coordinate disposal of unserviceable, obsolete and surplus assets
Design and implement an effective procurement records management, retention and disposal program
Create and maintain material codes for stock and non-stock items; maintain proper inventory records to ensure adequate audit trail
Implement and enforce stores regulations and procedures
Conduct periodic and annual stock taking and investigate discrepancies between inventory records and physical inventory holdings for reconciliation
Timely preparation of suppliers invoices creating a linkage between procurement and payment files in accordance with section 45 (6) of the Public Procurement & Disposal Act, 2005

Academic Requirements
Bachelor’s degree in Procurement, Business, Social Sciences or equivalent
Graduate diploma from the Chartered Institute of Purchasing and Supply
Must be a registered member of KISM or CIPS or any other professional body

Other Requirements;
At least two (2) years relevant experience
Planning and organizing skills
Effective communication and interpersonal skills
Proficiency in computer applications

Send us your application and updated curriculum vitae [MS Word Format] via E mail only to;hr@unaitas.com to reach us on or before 29.11.2013

Procurement Officer NGO Jobs Kenya

Procurement Jobs Kenya 2013. 

Procurement Officer

Why we are here: To stop the degradation of the planet’s natural environment and to build a future in which humans live in harmony with nature.

Position Title: Procurement Officer
Supervised by: Head of Finance
Supervises: N/A
Location: Nairobi

Mission of the Department: To ensure a high performing ESARPO and Kenya Country Office with efficient and strong operational resources as key components of WWF’s business.

Major Functions: Working closely with the Head of Finance takes the responsibility for the administration, procurement and logistics management functions of ESARPO.

Major Duties and Responsibilities:
Procurement
Coordinates and facilitates the procurement requirements of the program office on the basis of the procurement policy guidelines.
Pre-qualification of suppliers as provided in the procurement policy
Compliance with procurement procedures as per Field Operations Manual.
Procurement committee constitution and TORs
Creates purchase orders, ensuring relevant procurement procedures have been applied and all supporting documentation is attached
Ensuring that invoices received reconcile to purchase orders and created and matching receipts to purchase orders
Ensure three way matching of purchase order, Invoice and GRN and carry out monthly Oracle Purchase Module closing procedures, including month end reconciliations and adjustments

Logistics & Administration
Liaises with government authorities and NGO’s and provides logistical support in coordinating deliveries of program supplies and in obtaining customs clearance for imported goods
Prepared documentation and drafts correspondence for duty and tax exemption certificates and ensures timely submissions to the relevant government authorities.
Managers the process of applications and renewals of residence permits and Diplomatic ID Cards and airport cards for expatriates as authorised and granted by the government of Kenya.
Carries out periodic controls to ensure that the filing system are properly used and that documents being regularly filed and easily accessible
Carries out periodic controls to ensure that the filing system are properly used and that documents being regularly filed and easily accessible
Develops and maintains an archive policy for the regional office based on contractual and legal requirements; supports the country offices to develop and maintain archiving policy

Fixed Assets
Develop appropriate physical inventory count procedures, adapted to the local requirements of each site, with a strong accent on control and separation of duties.
Develop procedures for the disposal of fixed assets with a strong accent on appropriate approval levels and control over eventual sales values and resulting receipts.
Develop appropriate systems, policies and procedures for the management of the Programme’s assets, adapted to the specific needs of each site.

Motor Vehicle Management
Ensure appropriate policies are in place for management of motor vehicles
Ensure a policy is in place; areas to concentrate – records, use, acquisition, organizational needs, Fuel procedures, disposal procedures etc.
Takes responsibility for managing the vehicle fleet in the ESARPO hub office

Profile:
Required Qualifications and experience:
University degree in Business Administration or equivalent,
Diploma in procurement and supply from CIPS. A holder of CPA (1) will be an added advantage.
Computer applications in Excel, Word and in particular Oracle i-Procurement and Oracle Purchasing Module.
Work experience in a reputable International NGO in a similar or equivalent job for at least five years.

Required Skills and Competencies:
Adaptable, flexible, able to take initiative and prioritize among competing demands;
A good team player with strong interpersonal skills, outgoing personality, and ability to work independently and effectively under pressure and on strict deadlines and in a multicultural setting;
Excellent knowledge of computer applications;
Excellent oral and written communications skills in English and Swahili;
Adherence to WWF’s values, which are: Optimistic, Engaging, Determined and Knowledgeable.

Supervisory control: N/A

Working Relationships:
Internal: Interacts with the ESARPO staff and all KCO staff on a daily basis, and as required and interacts with the WWF Eastern and Southern Africa, WWF International, and other WWF Network staff.

External: Interacts with national governmental institutions, non-governmental organisations, academic institutions, the media, donors, specialists / consultants, and other stakeholders, in collaboration with the Head of Finance

This job description covers the main tasks and conveys the spirit of the sort of tasks that are anticipated proactively from staff.

Other tasks may be assigned as necessary according to organizational needs.

How to Apply
Interested candidates who meet the above requirements should email a cover letter and CV with the Procurement Officer Application on the subject line to the Senior People Organisation Development Officer (Snr. POD), WWF-KCO, HResource@wwfesarpo.org not later than 30th November 2013.

Only shortlisted candidates will be contacted.

Embu County Jobs Supply Chain Head

County Jobs Kenya 2013. Procurement Careers

Republic of Kenya
Embu County Government
Public Service Board Re-Advertisement

The Public Service Board of Embu wishes to recruit competent and qualified persons to fill the following positions.

Head, Supply Chain Management – One (1) Post

Reporting to the County Secretary.

Duties and Responsibilities:
Responsible for the management and co-ordination of the supply chain services in the county;
Providing administrative guidelines on implementation and interpretation of Public Procurement and Disposal Act 2005 together with relevant regulations;
Developing the Annual Procurement Plan and ensuring adherence;
Sourcing for and implementing modern inventory management systems;
Advising the County Government on matters relating to Supply Chain Management;
Preparing Tender Documents and disposal and co-ordinating the tendering process;
In liaison with other finance functions, provide guidelines on matters of procurement, contract design and contract implementation;
Secretary to the County Tender Committee;
Any other duties assigned by the Chief Officer, Finance and Economic Planning;
Asset management, records and maintenance; and
Disposal of idle assets, on approval by the Accounting Officer upon recommendations of a Disposal Committee.

Requirements for Appointment
Must have a bachelor of commerce degree or equivalent from a university recognised in Kenya and a diploma in Supply Chain Management from an institution recognised in Kenya;
Be a member of the Kenya Institute of Supplies Management (KISM);
Be conversant with modern computer packages used in supply chain management;
Have served in supply chain management for 8 years in the public or corporate sector, 5 of which must be in a senior management position;
Have a thorough understanding of the Public Procurement and Disposal Act 2005 and its Regulations;
Membership of Chartered Institute of Supplies Management is an added advantage; and
Satisfy the requirements of Chapter Six of the Constitution.

Terms of Service: Permanent and Pensionable

How to Apply
The candidates should attach photocopies of the following documents:
National Identity Card
Academic; Professional Certificates and Testimonials.
Copies of clearance certificate from Higher Education Loans Board (HELB); Kenya Revenue Authority (KRA); Criminal Investigation Department (CID); Ethics and Anti-Corruption Commission (EACC); and Credit Reference Bureau (CRB) and respective professional bodies.
Any other relevant supporting documents.

Women, persons with disability and other disadvantaged persons are encouraged to apply.

Any candidate who directly or indirectly canvases for any post shall automatically be disqualified.

All applications should be received on or before 29th November, 2013 and addressed to:-

The Secretary,
Public Service Board
P.O. Box 2871-60100,
Embu

Embu County Government is an equal opportunity employer.

Senior Travel Consultant Job

Consultant Jobs in Kenya

In Oder to meet the current market growth, we are currently looking for suitable candidates to join our team as Senior Travel  Consultants

Job Responsibilities & Priorities 
Doings flight reservations
Ensuring clients are well briefed on visa and health requirements
Ensuring clients are well briefed on any schedule changes or flight cancellations
Checking queues all the time so as to brief clients on any flight changes and clearing anyunwanted bookings in the systems
Adhering to ticketing rules and conditions
Ensuring all bookings have valid tickets
Ensuring accounts have sales report in time on all tickets issued/sold daily or the following day before 0900Hrs
Ensuring supporting documents i.e. LPOs/emails/cash are attached to booking cards before forwarding to accounts
Ensuring all requests by clients are well responded to in good time and follow ups are made thereafter
Ensuring tickets to be voided are done so before the next day to avoid un-necessary penalties
Ensuring all refunds are forwarded to accounts immediately they are lodged in the system
Update clients profiles are they come in
Ensuring that am updated at hand on current fares and any notices from airlines/suppliers
Always seek approval on any discounts to clients who won’t qualify such
Always seek approval before issuing ANY ticket on credit thus all tickets issued must have fully valid supporting documents
Treating clients with passion since they are the business.
Any other duties as may be assigned from time to time.

Availability should be immediate or in one month’s time.

Professional Qualifications 
KCSE- C and above.
Degree in Tourism/Travel Management or
Must have a Diploma in IATA/UFTAA consultant level (Air Travel   Operations) and
Diploma in Foundation Level (Air Travel Operations)
Over 8 years experience as a Travel Consultant in a busy environment.
Amadeus hands on experience.

Those who meet the specific requirements should send an application letter and detailed curriculum vitae not later than 8th/dec/2013 at 5pm to hr@palbinatravel.com. Do not attach certificates.

Only shortlisted candidates will be conducted

Wisen Group HR Jobs in Kenya

Human Resource Jobs in Kenya

Wisen Group is an innovative and service-obsessed organization that exists to develop and deliver constantly evolving HR solutions which contribute substantially to our clients’ success.

Company Profile: 
Our client is the sole distributor for a multinational manufacturer of product ranges including personal care, household cleaning, laundry detergents and disposal nappies.The client is recruiting for an HR Officer who will be reporting the General Manager.

The successful candidate should have the following qualifications:-
University degree in Social Sciences
Higher Diploma in Human Resources
Member of IHRM (K)
Sound knowledge of a broad range of human resource management practices
Ability to analyze and assess training and development needs
Training and staff development experience
Expertise in performance management systems and processes
Sound knowledge of labour laws
3 years working experience; warehouse experience will be an added advantage
Good interpersonal and communication skills
Ability to work independently as well as a team
Attention to detail and a good sense of procedures
An efficient organizer
A great sense of initiative and creativity in carrying out assignments
Good analytical and writing skills

If you qualify for this position, please email your CV along with your current and salary requirement to careers@wisengroup.com by 25th November 2013.

Please indicate the job title you are applying for on the email subject.

KNH Human Resource Consultant Job

Consultant Jobs in Kenya

Kenyatta National Hospital
Expression of Interest

The Kenyatta National Hospital is a state corporation whose mission is to provide accessible, specialized health care, facilitate medical Training, research and participate in National health planning.

The Hospital desires to carry out human resource consultancy services on job evaluation and Training needs assessment.

Purpose of the Consultancy
The purpose of the consultancy is to develop a functional organization structure, size and jobs for appropriate reward and remuneration, describe each job role, put value on jobs and establish an objective job hierarchy that reflects equity of all the jobs at the Board.

The consultancy is also expected to carry out a skills Audit and competency mapping, identify gaps in the existing knowledge, skills and attitudes and recommend relevant and focused training, to fill the gaps.

Scope of the Consultancy on Job Evaluation
The consulting services will involve but not limited to undertaking of the following:-
Reviewing of the current organizational structure that supports the Board’s strategic plan, succession plans with a requisite span of control while reviewing the names of the job titles that resonate with the near similar bodies in the market.
Evaluation of the current staff establishment and advising the Board on the optimal staffing levels taking into account the Board’s expansion plans and alternative funding mix while embracing an enabling and secure automated environment and in addition highlight the duties of each job holder in line with the Board’s strategic plan of 2013-2018.
Evaluate the current job descriptions and establish any additional duties and responsibilities that reflect the qualifications and experience.
Establishing of a standard procedure for determining the relative worth of each job based on work performance and responsibilities.
Reviewing and recommending a salary banding progression criteria based on the cost of living and staff performance.
Developing and promoting a fair and accurate consideration for career progress and growth for all cadres( Schemes of Service)
Developing a structure that reflects how divisions/departments/sections are holistically streamlined for effective synergy.
Building internal capacity for job evaluation to ensure that in future jobs in the Board are continuously evaluated.
Model a performance management framework for effective employee reward.
To undertake a comprehensive Training Need Assessment so as to identify training gaps.
To undertake employees’ skills and competences audit.
Prepare and submit a report detailing the skill and competency gaps and recommendations to address the gaps.

The Kenyatta National Hospital Board hereby therefore invites interested, eligible Human Resource consultancy firms with relevant experiences to submit their Expression of Interest for the provision of this service.

Interested firms must provide the following:-
Detailed Company profile including CV’s of 4 key staff demonstrating technical capability to undertake the assignment. The lead consultant should possess a minimum of a master’s degree in the relevant field.
Provide proof of having conducted assignments of similar nature with reputable clients (at least 3) in the last five years preferably in the public sector. Attach respective recommendation letters.
Must submit copies of tax compliance certification, PIN, Certificate of incorporation/registration

The Expression of interest shall be enclosed in a plain sealed envelope clearly marked PROVISION OF HUMAN RESOURCE CONSULTANCY SERVICES’ and deposited in the Tender Box located at ground floor at the entrance of the KNH administration block , or sent by post to:-

The Chief Executive Officer.
Kenyatta National Hospital
P.O. Box 20723 – 00202
Nairobi

So as to reach not later than 22nd November 2013 at 10.00 a.m.

The EOI’s submitted later than the indicated closing date and time shall be automatically disqualified.

Opening of the submitted Expression of Interest will take place immediately on the same date at the Administration Block and consultants or their representatives are allowed to witness the opening.

Only shortlisted firms who meet the requirements stated above shall be invited to submit the proposals.

Chief Executive Officer

Kiss 100 Shaffie Weru’s First Internship Experience

Most people go through internships before they can fully enter the job market but we always assume that some people especially radio and TV Personalities land a lucrative job without tarmacking at all…but how wrong can one be!

In an interview with The Pulse, there’s an interesting revelation, with the larger than life radio presenter Shaffie Weru where he talks about his personal and career life but what stood out for us is him talking about his internship jobs.

It turns out that Shaffie was once an intern with Royal Media Services but upon completion, he found himself jobless for three months. He would later find another internship with Radio Africa Limited in 2001.

It’s here where he managed to impress his then boss Carol Radul and John Wilkins who offered him a job…not as a radio presenter but as a Production Assistant!

Well, it so happens that during his internship at Royal Media Services, on his way home, he met with thugs in South C who really roughed him up and guess what? They took all his salary which he had been paid in cash!

While you may laugh about it now, we doubt if Shaffie could spare a laugh then.

Just imagine you are an intern, you’ve just received your salary, you are all excited and all over sudden all your month’s salary is gone…Poof!  No one deserves that.

Kiss 100 Shaffie Weru’s First Internship Experience

Most people go through internships before they can fully enter the job market but we always assume that some people especially radio and TV Personalities land a lucrative job without tarmacking at all…but how wrong can one be!

In an interview with The Pulse, there’s an interesting revelation, with the larger than life radio presenter Shaffie Weru where he talks about his personal and career life but what stood out for us is him talking about his internship jobs.

It turns out that Shaffie was once an intern with Royal Media Services but upon completion, he found himself jobless for three months. He would later find another internship with Radio Africa Limited in 2001.

It’s here where he managed to impress his then boss Carol Radul and John Wilkins who offered him a job…not as a radio presenter but as a Production Assistant!

Well, it so happens that during his internship at Royal Media Services, on his way home, he met with thugs in South C who really roughed him up and guess what? They took all his salary which he had been paid in cash!

While you may laugh about it now, we doubt if Shaffie could spare a laugh then.

Just imagine you are an intern, you’ve just received your salary, you are all excited and all over sudden all your month’s salary is gone…Poof!  No one deserves that.

Technical Jobs. Machine Attachee Job

Technical Jobs in Kenya

Viscar is a source for technical staffing company.

Viscar Industrial Capacity does consulting and recruitment for ICT / Telecommunication companies.

So whether you are looking for a contract or permanent position, or you are a senior executive our highly trained recruiters will work with you to find the opportunity you are looking for.

Machine Attachee

Job Summary
This position requires adherence to well-defined work where repeatable results are needed. The work is highly precise in nature and requires very strong attention to detail.

It is vital for the work output to be very high quality, with correct results, time and time again.  Checking and double-checking is very necessary; individuals performing the job must be patient and conscientious.

Scope of the Job
The job holder, who will report to the Shift Administrator, will operate various machines to produce packaging material according to instructions and set quality standards. He/she will ensure that work instructions, procedures and standards from World Class Manufacturing (WCM) and International Standards Organization (ISO) activities are implemented and followed.

Roles and Responsibilities
Laminator Machine Operation;
Operate the Laminator machine according to specification on the production order. Ensure correct input of data in PAS for production statistics.
Coordinate and operate the machine safely in conjunction with other operators.
Report potential breakdown to maintenance to avoid production interruption. Interpret machine control panel feedback and alarm communications
Load rolls and prepare splices following planning board sequence.
Slitter Machine Operation;
Assist in operating slitter according to instructions and as guided by 1st Slitter Operator.
Assist in preparations, set ups and weighing of waste from slitting operation. Ensure machine cleanliness
Doctor Machine Operation;
Operate  Doctor  machine  while  sorting  out  suspected  operational  faults  from  printing, laminating and slitting operations on the production order.
Report potential breakdown to maintenance to avoid production interruption. Interpret machine control panel feedback and alarm communications
Ascertain the product with the customer request as indicated in the production  order and approve material for delivery.
Keying in doctor report per p-order.
VT Flex Machine Operation;
Operate the VTV 100 Printer machine according to specification on the production order.
Ensure correct input of data in P2 for production statistics
Ensure ink viscosity is controlled to achieve desired shades as specified in the production order.
Work with other team members i.e. Assistant operators on running of the machine
Load rolls and prepare splices following planning board sequence.
Report potential breakdown to maintenance department to avoid production interruption
Participation in WCM/ISO Activities;
Participate in W.C.M autonomous maintenance activities and other related projects.
Maintain environmental standards as per stated policies and procedure i.e. ensuring waste is sorted out at source in respective cages and dustbins.
Weigh and record correct fault codes for defect and process waste.
Set up and Quality Checks;
Operate  machine  during  preparation  loading  set  up  roll,  setting  appropriate  machine settings, paper size and other related items.
Conduct quality checks during machine setup, and run.

Desirable Skills & Abilities
Machine checks and basic maintenance.

Required Core Competencies
Responsible Quality Oriented Good in details Team Player
Communication Skills
Personal Initiative
Analytical with problem solving skills

Qualifications
Bachelor of Science e.g. chemistry

Experience
No or minimal work experience in operating machines

Working Conditions
Work on shifts
Handling of Chemicals – Ozone residues, industrial alcohol

How to Apply
All detailed CVs and application letters should be sent to recruitment@viscarcapacity.comcopying viscarindustrial@gmail.com and reach us not later than 22nd November 2013 by close of business.

Sales Jobs Kenya. Housemart Co Limited

Sales Careers in Kenya

Sales Officer

Housemart Co Limited is an international company dealing with building and construction materials household commodities and hardware products.

We are currently looking for an experienced and dynamic candidate to work as part of the Household and marketing Centre as a sales representative to sell our products and generate profitable new business.

Job duties and responsibilities
Supporting the overall marketing objectives of the company both externally and internally.
Assisting sales manager and supervisor to implement marketing strategies.
Providing sufficient market and competitors’ information to the marketing supervisor.
Developing and visiting customer and soliciting orders from new and old customers.
To develop, manage and maintain good and positive customer relationships.
Identifying, negotiating and securing contracts with new clients and new market areas for the company.
Submitting periodic sales and marketing report to marketing supervisor.
Other duties arranged by marketing supervisor.

Knowledge and qualifications
Bachelor and some relative sales profession.
Above 1 year sales experience.
Fluent in spoken and written English.
Familiar with the word, excel and internet.
Good communication.

Interested and qualified candidates should post their resumes and application letter only (in one document) and send to jobs.kenya@sunda.com. Before end day 23rd November 2013. Please note that only shortlisted candidate will be contacted.

Document Mgmt Systems Specialist Job

Latest Jobs in Kenya

Document Management Systems Specialist

Our client, a leading Commercial Bank in Kenya is in the process of implementing a document management system and is actively looking for a Document Management Application Specialist to support its document & records management environment along with other integrated systems such as workflow systems.

Working as part of the Infrastructure team; in this varied role you will provide technical support, as well as performing some technical development in cohesion with other internal teams to ensure system stability.

Your responsibilities will include: 
Ensuring availability of the Document Management System (DMS) & Workflow Systems by conducting daily monitoring & responding to alerts.
Managing support cases for a large end-user base via the firm’s internal call logging software, ensuring Service Level Agreements are met; responding to direct support requests; implementing, documenting & communicating changes; following ITIL best practice support and change management processes.
Conducting routine maintenance & development tasks using a variety of tools (SQL Management Studio, Active Directory, DMS software suite etc.) to execute daily tasks.
Investigating, documenting & escalating product defects / issues to the vendor via their online support system; tracking and monitoring of vendor support cases.
Contributing to a variety of team projects to upgrade existing software and/or implement new applications.

Besides an energetic and enthusiastic attitude, the following skills and experience are advantageous for you to be successful in this role;
Previous support / implementation experience with Document Management Systems.
Worked in a corporate ITIL and remedy environment with strong SLA’s in place.
Professional Services experience is a nice to have.
Ability to work in a professional manner with colleagues in Information Technology Services, management and other individuals within the firm, plus deal effectively with vendors and other external parties.
Can handle a high pressure environment and deliver to deadlines whilst managing conflicting priorities.
Team player who is flexible when required, takes responsibility for own work and shares knowledge with other team members.

If you meet the above qualifications, email your application indicating current and expected salary to careers@bridgegapsolutions.co.ke by 25th November, 2013

HelpAge NGO Job. Consultant Vacancy

Consultant Jobs in Kenya

Hunger Safety Net Programme Phase II Social Protection Rights Component Call for a Consultancy to Development Complaints and Grievances Guidelines (CGG) and a Programme Charter of Rights and Responsibilities (PCRR)

Background 
In 2008, HelpAge International (HelpAge), with other organizations, commenced implementation of Phase I of the Government of Kenya led and DFID-financed Hunger Safety Net Programme (HSNP).

The objective of Phase I (April 2007 – March 2012) was to design and pilot cost-effectivemechanisms for beneficiary targeting, payment delivery and grievance management in four counties in Northern Kenya (Turkana, Marsabit, Mandera and Wajir).

The focus of this activity was to be a comparison of the cost-effectiveness of three different types of targeting methodology: a social pension (for all elderly people aged over a certain age threshold), community-based targeting (similar to the Emergency Operation (EMOP) targeting process), and targeting based on household “dependency ratio‟.

Phase II (2012-2017) is expected to roll out the mechanism developed in Phase I, along with the processes for payments and grievance management, to 150,000 households.

Beyond 2017 it is hoped that the Government of Kenya will carry the programme forward as part of an integrated national social protection strategy to include: effective integration of existing safety net programmes into a co-ordinated national social protection system, a commitment to social transfers as measured by spending on social transfer programmes as a percentage of national income, and an increase in the proportion of people receiving cash transfers relative to emergency food aid.

HelpAge is a global network of not-for-profit organizations with a vision of a world where older people fulfill their potential to lead active, dignified, healthy and secure lives.

With more than 70 affiliates and 300 partners across more than 50 countries the HelpAge network brings together hundreds of organizations worldwide.

HelpAge has a secretariat with offices in London and Brussels, seven regional centers in Africa (2), Asia/Pacific (2), Latin America, the Caribbean and Central Asia in addition to country programme offices.

HelpAge is responsible for implementing the Social Protection Rights component of the HSNP.

Purpose of the Consultancy 
The main purpose of the consultancy is to develop a CGG and a PCCR for use in the programme for claim holders and duty bearers in the counties where HSNP operates. The CGG also is expected to be used by the stakeholders involved in the HSNP Programme as well as afford easy adaptation to any other actors working on the National Safety Net Programme.

Scope of the assignment; The development of the PCRR will involve field visits in Turkana, Wajir, Marsabit and Mandera counties to assess the realities of beneficiaries of HSNP and how these claim holders can access their accountability rights. The assessments will include most of the stakeholders involved in HSNP.

Based on these assessments, a CGG and a PCRR for HSNP will be developed. 3.1 Complaints and Grievances Guidelines and the Programme Charter of Rights and Responsibilities Recipients of Cash Transfers within the HSNP have rights and responsibilities.

These are defined by the service level agreements between FSD Kenya and Equity Bank, and The Constitution of Kenya, and various national and county laws.

The rights and responsibilities should reflect HSNP’s shared traditions, identity and values.

In relation to HSNP the government and its agents have a set of options to deliver an accountable, transparent and customer-focused service.

The CGG should encourage the following:
Encouraging resolution within the service: The CGG should encourage people to resolve their concern directly with the Equity Bank and NDMA.

Working with Equity Bank and National Drought Management Authority (NDMA) can achieve a faster and more sustainable outcome for recipients of HSNP.

Many concerns can be resolved quickly, without needing further action.
Timely resolution and a flexible approach:

Not all complaints can or should be resolved through a formal process.

The CGG should encourage an improved framework of solution to complaints and grievances that offers a high degree of flexibility in deciding how to resolve concerns allowing the programme to select relevant, practical and efficient approaches.

However complex and substantive human rights violations may take longer.

A Rights-Based Approach to management of complaints:The CGG should look at rights and responsibilities in every complaint to ensure we manage it appropriately. The CGG should consider factors such as safety and dignity.

Natural justice imbedded in the complaints procedures: The CGG processes should ensure that the principles of fairness, responsiveness, efficiency, accessibility and accountability are applied to every case. Recipients and non- recipients of the cash transfers should have the opportunity to be heard and to provide information so that the programme makes decisions based on available information.

Rights of Review: The parties to a complaint should have appropriate numbers of rights of review. The CGG should allow for an internal review and the undertaking of a new resolution process. Parties may also request Integrated Programme Complaints Response Mechanism (IPCRM) to conduct an independent review of decisions.

Communications: The CGG should be committed to keeping right holders informed throughout the complaints process. This includes early confirmation of the issues being examined, consultation at regular intervals, and regular opportunities to provide more information. Case Managers should communicate to both parties at the end of the process to advise the outcome, and any required actions and their review rights.

The consultant will assess various documents and talk to Key stakeholders and develop a CGG report that will be the basis of synthesizing the short PCRR. 6.0 Methodology The PCRR development should be led through a participatory approach involving the direct beneficiaries of the HSNP, Local and National Government representatives, partner NGOs, Rights Committees and Advocacy Groups.

The possible methods for data collection include but are not necessarily limited to:

Document reviews including the following;
General constitutional provisions on Civic Political Social, economic and cultural rights that inform the rights and responsibilities of claim holders and duty bearers;
National and county statutory provisions and policies that inform the rights and responsibilities of claim holders and duty bearers;
Responsibilities and rights in relation to participation in the programme;
Responsibilities and rights in relations to cash transfer services;
Responsibilities and rights in relations to personal information;
Responsibilities and rights in relation to communications;
Responsibilities and rights in relation to complaints and grievances;
Responsibilities and rights in relation to fees and other charges paid and costs for cash transfers’
Service level agreements between various partners in the programme
Interviews with claim holders and duty bearers;
Focus group discussions with claim holders and duty bearers;
Key informant interviews with claim holders and duty bearers.

Time and Duration 
The consultancy should be finalized within 30 days of signing the contract.

Candidate profile
Education: 
Minimum a Masters Degree in law, development studies or equivalent combination of education and experience in a related area.
Experience and understanding of Rights Based Approaches;
Familiarity with participatory approaches.

Application Procedure
Applications should be made in soft copy including CVs and samples of previous work.
All Applications should include the following:
A cover letter (maximum 1 page)
A technical proposal (max 3 pages): The technical proposal should include:
brief explanation about the consultant with particular emphasis on previous experience in this kind of work;
profile of the Consultant to be involved in undertaking the evaluation;
Understanding of the TOR and the task to be accomplished;
Proposed approach and methodology draft work plan;
Structure of the expected final report;
Samples of work: At least one samples of previous work.
A financial proposal.

Send in your applications by 29th of November 2013 to hr@helpage.co.ke

Receptionist/ Front Office Jobs Kenya

Administration Jobs in Kenya

Our Client, in the Hospitality industry is searching for a qualified and experienced candidate to fill the position of a Receptionist/ Front office assistant

Eligible candidates must meet the following qualifications:
Have a minimum of a Diploma in front office/hotel management from a recognized institution;
Bachelor degree in the same area will be an added advantage;
Customer service/ public relations qualification will be of added advantage;
Be computer literate with skills in Ms office Suite and internet;
Be proactive and a self starter with excellent analytical and people skills;
Be a strong team player with a passion for customer service roles;
Mature Kenyan aged between 25 – 30 years;
Must have at least 2 years experience as a receptionist in a hotel industry.

Only qualified candidates should send their applications including three referees, CVs urgently toinfo@ardenafrica.com.

The candidates should indicate their position applied for in the subject line. Please indicate your current and expected salaries.

Management Trainees Job Vacancies

Management Trainees Jobs Kenya 2013.

ASK is a key player in the agricultural and allied industries in the region.

Our mission is to inform, through exhibitions and other related activities using modern technology to promote excellence in agriculture and allied industries.

In order to achieve our strategic objectives, we are seeking to recruit competent and qualified individuals to fill the following positions.

Management Trainees
Reporting to the respective department/section Managers, the successful candidates will undergo intensive on the job training to build capacity in the various areas of management.

Qualifications/Competencies/Experience
The ideal candidates must possess the following qualifications:-
Hold a first degree of minimum Second Class Honours from a reputable University with specialization in any of the following fields – Engineering, Production, Agriculture, Accounting, Auditing, Finance, HRM, Economics, Marketing, ICT, or Law.
Computer literacy and familiarity with the standard office applications;
Be aged not more than 28 years.

If you fit the required profile, please send your applications attaching a detailed CV, copies of certified academic/professional certificates and testimonial, names and contacts of three referees stating your day telephone contact to the following address careers@ask.co.ke on or before 22nd November, 2013.

NB. Only short listed candidates will be contacted.ASK is an equal opportunity employer

Standard Group Management Trainees

Management Trainees Jobs Kenya 2013. 

The Standard Group comprises, The Standard Newspapers, Game Yetu, The Counties, The Nairobian, KTN, Radio Maisha, PDS, Standard Digital and Think Outdoor Services.

The Group is looking for highly motivated, qualified, experienced and reputable team players to fill the following position:

Management Trainees 
The successful candidate(s) will undergo intensive on the job training to build capacity in the various areas of management and will report to the respective Department / Section heads.

Qualifications & Experience
The ideal candidate(s) must possess the following qualifications:
Hold a degree of minimum second class honours from a reputable University with specialization in any of the following fields: Business, Administration or Economics;
Computer literacy – knowledge of standard applications;
Strong verbal and written communication skills;
Be aged not more than 28 years

If you possess the above qualifications and the drive to meet the challenges, visit our websitewww.standardmedia.co.ke/recruitment to browse through the current openings,’vacancies and apply not later than 30th November 2013.

The Standard Group is an equal opportunity employer and as such, canvassing of any form will lead to automatic disqualification

Please note that ONLY shortlisted candidates will be contacted.