Title: Projects Manager
Deadline: 31-10-13
Location: Nairobi, Kenya
Openings: 1Description
Duties & Responsibilities
Project planning and implementation.
Monitoring of various tasks in different departments.
Determining and setting up of new client requirements.
Setting, coordinating, and monitoring project targets for various teams based on client requirements.<a name=”more”>
Liaising with clients and management by scheduling meetings and getting updates of various projects.
Conduct project scoping and discovery of service requirements details, processes and outsourcing development.
Planning and managing all logistical operation set up activities around accounts designated to call centre, i.e. set up, recruitment, training, IT, and general operations.
Managing project rollouts and existing activities. This entails observing time deadlines between management and external clients.
Ensuring that all work conforms to the scope of work.
Regularly conduct briefings, implement status meetings and regular reporting to senior management.
Systematically coordinate project staff to ensure that all project elements are delivered within their schedules.
Create, write, and coordinate proposals for based on initial client meetings and campaign strategies developed for clients
Personal Attributes
Excellent communication skills; written and verbal.
Solid organizational skills
Great attention to details
Ability to multi-task
Strong work ethic.
Ability to manage complex order processing and data input
Ability to maintain confidentiality at all times
Must be highly motivated and committed to achieving results
Ability to work under little supervision while meeting deliverables
Ability to work in a team environment, as well as independently
Flexibility to work in shifts including weekend and nightshifts.
Must be willing to work in a diverse, dynamic environment and want to be part of a super-skilled and fun team.
Personal Requirements
Educational and/or Other Requirements/Qualifications
Undergraduate degree in Business, Projects Management
Good at multi-tasking.
Very good communicator in both written and verbal business English
Able to adapt to a new work environment quickly
Enjoys working around other people.
Capable of managing a team.
Preferably have experience in a Contact Centre.
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