Latest Jobs: Sales, Procurement, Customer Service

Latest Jobs in Kenya 2013. 

Urgent Vacancies

A Large Local Corporate based in Industrial Area, Nairobi is looking for young, dynamic staff to join their team in the following vacancies to be filled immediately:

- Customer Service Representative (1 position)
- Sales Coordinators (2 positions)
- Sales Executives (2 positions)
- Product Manager (1 position)
- Procurement Officer (1 position)
- Laboratory Technician (1 position)

Applicants must have a minimum grade B- in KCSE, degree (any subject) from reputed university, strong academic background, willingness to learn, good verbal and written communication skills as well as relevant work experience.

Kindly send Cover Letter and CV in PDF format to vacancies.ke@hmamail.com

Asst Head of Marketing & Customer Service Job

Sales Marketing Jobs in Kenya 2013. 

Position: Assistant Head of Marketing & Customer Service
Industry: Cleaning Services

Our client is a cleaning services provider and seeks to recruit an experienced Assistant Head of Marketing & Customer Service.

The successful candidate will be in charge of researching and developing marketing opportunities and plans and implementing departmental plans.

Key Duties & Responsibilities
Actively look out for appropriate sponsorship opportunities to promote the company brand
Evaluate customer research, market conditions, and competitor data and implement marketing plan alterations as needed.
Assist and direct the team on the production of marketing material and marketing communiqué to reflect the brand
Developing and maintaining marketing strategies and a marketing plan/diary for the year to meet agreed company objectives.
Provide requisite support in the planning of marketing events and corporate functions.
Collates and assembles reports by compiling, consolidating, formatting, and summarizing information, graphs, and presentations.
Research for new markets.
Overall overseer of the proper functionality and proper current updates of all digital media portals i.e. website, social media, newsletters and intranet.
Supports sales presentations by assembling quotations, proposals, videos, slide shows, demonstration and new age product marketing collateral.
Prepares mailers and brochures by formatting content and graphics; arranging printing and internet packages.
Custodian of company e-library by checking and replenishing inventory.
Provides marketing tracking and research information by collecting, analyzing, and summarizing data and trends.
Organizing and hosting presentations and customer visits.
Critical support to the customer service function.
To build trust, value others, communicate effectively, drive execution, foster innovation, focus on delivery to customers, collaborate with others, solve problems creatively and demonstrate high integrity.
Maintain professional internal and external relationships that meet company core values.

Qualifications/Experience 
A degree in marketing
CIM or any other marketing related qualification is a strong advantage
Approximately 4 years of experience in the marketing and customer service

If you meet the entire mentioned job criteria kindly send your CV and application torecruit@humantalentrecruit.com before 22nd November, 2013.

Indicate the position applied for, your current and expected salary on the subject line.

ONLY SHORTLISTED CANDIDATES WILL BE CONTACTED.

Latest Jobs in Kenya: Sales, Procurement, Customer Service

Latest Jobs in Kenya 2013. 

Urgent Vacancies

A Large Local Corporate based in Industrial Area, Nairobi is looking for young, dynamic staff to join their team in the following vacancies to be filled immediately:

- Customer Service Representative (1 position)
- Sales Coordinators (2 positions)
- Sales Executives (2 positions)
- Product Manager (1 position)
- Procurement Officer (1 position)
- Laboratory Technician (1 position)

Applicants must have a minimum grade B- in KCSE, degree (any subject) from reputed university, strong academic background, willingness to learn, good verbal and written communication skills as well as relevant work experience.

Kindly send Cover Letter and CV in PDF format to vacancies.ke@hmamail.com

Embassy of Brazil Job Opportunity

Customer Service Jobs in Kenya 2013. 

The Embassy of Brazil is seeking an experienced professional to fill the position of Consular Assistant.

Key Responsibilities:
(a) to respond to telephone and written inquiries from the public;
(b) to process applications for Brazilian passports and visas;
(c) to keep abreast of current and new regulations;
(d) to provide judicial assistance and other specialized consular work when required and during periods of absence of the Vice-Consul.

Key Qualifications:
(a) secondary school education certificate;
(b) professional experience in customer service;
(c) proficiency in both Portuguese and English (oral and written);
(d) computer and administrative skills.

Submit your application by e-mail to embassy@brazil.or.ke no later than 18th November 2013.

Quote reference number CA/10/2013 in the subject.

Only short-listed applicants will be contacted.

Detailed application rules and procedures can be found at: http://nairobi.itamaraty.gov.br/en-us/

Customer Care Jobs Call Centre

Customer Care Jobs Kenya 2013.

Customer Care Representative
An international company is looking for Customer Care Representative to work in a busy call centre environment.

Qualifications / Experience
Diploma in Customer Service / Communications or any related field
Basic computer knowledge skills in MS office suites
Minimum 1 year experience in call centre
Outstanding phone etiquette
Flexible to work on shift basis
Excellent Verbal and written communication skills
Able to manage difficult caller situations to respond to the needs of the customer promptly
Multi channel experience is preferred ie email/chat/phone
Preferably experience in Customer Service in a contact centre

Interested candidates who are qualified for the above positions should send their CV and passport photo to office@solutionafrica.com.

Closing date 25/11/2013

Laikipia County Jobs in Kenya. Telephone Operators

County Jobs in Kenya
County Assembly of Laikipia
Re-Advertisement of Vacancies
The County Assembly Service Board of Laikipia County Assembly invites applications from suitably qualified Kenya citizens to fill the following vacant positions.
Telephone Operators
1 Post
Duties and responsibilities
Receiving and connecting calls
Routine testing of exchange lines and switchboard facilities
Maintenance of telephone records
Requirements for Appointment
Kenya Certificate of Secondary Education mean Grade C+ (plus)
Front Office Training
Communication skills (Oral & Writing);
Minimum of 3 years relevant experience
Be proficient in computer applications.
Good organization skills
Interpersonal skills
Ability to multi-task
If you believe you qualify for this position, please send your CV including detailed work experience and education, a cover letter stating why your skills and qualifications are suitable for this position and give at least three professional references with complete contact information to the address below on or before 8th November 2013.
Those who had applied before need not apply.
All applications should have the position being applied for clearly marked e.g. Application for Position of Telephone Operator on the envelope.
The Secretary
County Assembly Service Board
Laikipia County Assembly
P.O Box 1271-10400
Nanyuki
Email: info@laikipiacounty.go.ke
Remuneration will be commensurate with those published by the Salaries and Remuneration Commission.
Only short listed candidates shall be contacted.
Laikipia County Assembly Service Board is an Equal Opportunity Employer.
Women and physically challenged persons are encouraged to apply.

Client Service Officer Jobs In Kenya.

Client Service Jobs Kenya.
Corporate Staffing Services is medium sized consultancy based in Westlands Nairobi. We are looking for a client service officer who will work with the management in order to meet clients expectations.
The Client service Officer will be in charge of
In charge of public relations and marketing activities
Managing key accounts by ensuring constant communication with clients
Manage the structure and report on all recruitment activities from the start to the finish
Organizing presentation, workshops, networking sessions
In charge of the marketing budget
Sources for qualifies candidates through the database, online job portals, cold calling, headhunting etc
Meet with clients and understand their recruitment process
In charge of recruitment assistants
Prepare application summary and interview reports for the clients
Invoicing and following up on payment
Inform clients on requirements and procedure
Quality assurance- perform quality checks on our work and others
Delivers on daily production standards and adhere to service and quality standards
Ensure the organization is compliant with relevant government bodies and institutions
Qualifications
A Bachelors degree in either marketing, administration, communication, publications relations
Qualifications in HR is desirable but not a must
Practical Ms Office skills
Excellent presentation skills
Excellent negotiation skills
Excellent report writing skills
Excellent networking skills
Problem solving skills
Organized and attentive to details
Excellent grooming skills
Familiar with social media marketing, events, seminars and organizing trainings
Ability to handle competing projects with strict deadlines
Person of integrity, innovative and can do attitude
Must have worked in the service industry with a minimum of four years experience
Age: 26 – 32 years
People person with an open attitude
Entrepreneur mindset
Must have worked in a medium sized firm reporting to directors
Salary and benefits
Competitive salary plus incentive on  meeting targets
A chance to work with a young vibrant team
Ability to work as your own boss
An open work environment where individual contribution is respected
Flexible working hours
Suitable for those who wish to develop their career in the HR, public relation, marketing and management roles
KPI’s
Come up with a marketing policy/ execution
Timely invoicing and debt collection
Number of events, seminars in a month
Number of repeat clients
New business generated in a month
Quality of work submitted/ assignments
Quality of communication
Presentations made in a month
New ideas generated/ concepts
Timeliness and speed on delivery
If you meet the requirements above email your CV and cover letter to jobs@corporatestaffing.co.ke
Closing date is 25th Nov 2013. For more information on corporate staffing Services check www.corporatestaffing.co.ke

Customer service Rep Jobs in Kenya

Customer Service Jobs in Kenya
Our client a car service shop is seeking to recruit a Customer Service Representative.
Job Duties
Welcoming the clients in the shop
Opening and Maintaining client accounts
Taking down client’s details and history
Attracts potential customers by answering product and service questions; suggesting information about other products and services.
Resolves product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
Ensure the client understands the procedure for servicing.
Selling some of the car products in the shop to the clients as they wait for the car to be serviced
Skills/Qualifications:
Certificate/Diploma in Customer Service
1 -2 years experience in the same position
Preferably female
Sales Skills
Customer Service,
Product Knowledge,
Quality Focus,
Problem Solving,
Market Knowledge,
Documentation Skills,
Listening Skills,
Resolving Conflict,
Analyzing Information,
Multi-tasking
If you qualify for the above position please send your cv to careers@wisengroup.com on or before 2nd Nov 2013.
Please indicate the job title on the subject line and your current salary in your CV.
Applications without the above will be automatically disqualified.
Only qualified candidates will be contacted.

Senior Customer Service Jobs in Kenya

Customer Service Jobs in Kenya 2013.
We are looking for an individual to fill the following position in our Customer Experience Unit.
Job Title : Senior Customer Service Executive
Division/department: Customer Experience Unit
Immediate supervisor: Asst. Manager – Customer experience
Key Tasks, Duties and Responsibilities
•    Support the Assistant Manager Customer service in the implementation of customer service policies, procedures and standards by interpreting and communicating procedures to staff at all levels.
•    Resolve customer inquiries, concerns and complaints and ensure follow-up within the stipulated time
•    Assist in monitoring the unit’s action plans to ensure set KPI’s are being met
•    Assisting in designing and monitoring creative and effective customer service campaigns to improve service levels and staff awareness
•    Participating in customer service training to employees
•    Liaise between the contact centre and the unit on daily operations to track and report on company’s performance in delivering the defined customer experience
•    Mining and analysing data to determine the level of customer service at each function Enhance customer profile
•    Overseeing the customer service internal feedback mechanism
•    Effectively communicate to both internal and external customers on issues and matters resolved.
•    Developing and updating customer service standards, policies and procedures for the organization
•    Maintain compliance with all company policies and procedures
•    Compiling and generating reports as they relate to customer service surveys to identify customer service trends
•    Act as custodian of various Customer Service materials and maintain relative control of the same.
•    Participating in marketing drives
•    Liaise with other departments and management on customer service issues.
•    Cross-selling of the our products and services
Job Specifications
•    University Graduate
•    Professional Qualification in a relevant field
•    4 years relevant working experience
If you are interested and your skills / experience meet the requirements for the position, take the step and apply by sending us your profile on hr@korient.co.ke by Friday, 1st November 2013.
We are an equal opportunity Employer.

Customer Service Jobs in Kenya:. Logistics Company

Customer Service Jobs Kenya 2013.
Position: Customer Service Executive (1 Post)
We are an international Courier and Logistics company looking for suitable candidates to fill in the position of a sales executive.
The incumbent will:
• Meet individual sales targets as set.
• Responsible for customer accounts
• Co-ordinate sales action plans for individual sales people
• Listen to customer requirements and present appropriately to make a sale;
• Maintain and develop relationships with existing customers in person and via telephone calls and emails;
• Make calls to arrange meetings with potential customers to prospect for new business;
• Respond to incoming email and phone enquiries;
• Act as a contact between a company and its existing and potential markets;
• Negotiate the terms of an agreement and closing sales;
• Gather market and customer information;
• Review your own sales performance, aiming to meet or exceed targets;
Minimum requirements:
• Must have 2 years experience in Logistics and courier industry;
• Business Degree;
• Excellent communication and interpersonal skills.
Interested and suitably qualified candidates should forward their applications enclosing copies of their academic and professional certificates and curriculum vitae by 30th October 2013 to:
HR MANAGER
Email: globeflightsales@gmail.com

Customer Service Jobs in Kenya: Embassy of Brazil Job Opportunity

Customer service Rep Jobs Kenya

Customer Service Jobs in Kenya
Our client a car service shop is seeking to recruit a Customer Service Representative.
Job Duties
Welcoming the clients in the shop
Opening and Maintaining client accounts
Taking down client’s details and history
Attracts potential customers by answering product and service questions; suggesting information about other products and services.
Resolves product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
Ensure the client understands the procedure for servicing.
Selling some of the car products in the shop to the clients as they wait for the car to be serviced
Skills/Qualifications:
Certificate/Diploma in Customer Service
1 -2 years experience in the same position
Preferably female
Sales Skills
Customer Service,
Product Knowledge,
Quality Focus,
Problem Solving,
Market Knowledge,
Documentation Skills,
Listening Skills,
Resolving Conflict,
Analyzing Information,
Multi-tasking
If you qualify for the above position please send your cv to careers@wisengroup.com on or before Tuesday 22nd October 2013.
Please indicate the job title on the subject line and your current salary in your CV.
Applications without the above will be automatically disqualified.
Only qualified candidates will be contacted.

Latest Customer Service Jobs

 Customer Service Careers in Kenya

We urgently require a Customer Service Executive with excellent customer service skills.
Some Duties:
Respond to customer queries in a professional way.
Accurately perform registration process for new and existing clients.
Schedule appointments according to established procedures.
Make reminder calls to clients.
Ensure Customer Service follow-up methods and procedures are complete and meet time standards.
Assist with Client Services as needed.
Qualifications:
Customer service  administration course.
Experience:
4 years in similar capacity.
Commencement date:
As soon as possible.
Salary:
Competitive.
How to apply:
Kindly send updated resume indicating job title and net pay salary expectation on subject line.
Only applications with salary expectation will be considered. recruitment@covenantexecutives.co.ke

Customer Care Job Vacancies.

Customer Care Careers in Kenya A well established Technology firm is looking forward to recruit suitable candidates to fill for a customer support project that will last for 2- 3 Months.
Eligible candidates should meet the following requirements;
1.    Voice Resources
•    Diploma in Computer studies or a diploma in Customer care
•    Must be able to present him/her self professionally
•    He/She will be responsible in dialing and answering calls
•    Should be flexible to work for long hour
•    Should have at least 6months experience in a similar/related area
2.    Management Information System
•    Higher National diploma in Computer studies or any other related course
•    Diploma in Business Management will be of an added advantage
•    Should be able to analyze and facilitate strategic and operational activities
•    Should be able to manage all the primary components of a typical computer system
•    Should have at least 6months experience in a similar/related area
•    Must be able to present him/her self professionally
•    Should be flexible to work for long hour
All qualified candidates should send their applications including three referees, detailed CVs together with relevant academic/professional testimonials to info@ardenafrica.com.
Please indicate your expected salary and benefits. The candidates should indicate the position applied for in the subject line.
Only qualified candidates will be considered

Telephone Operator Communication Career

Communication Jobs 2013
Telephone Operator
Duties & Responsibilities
Answering and directing phone calls to the respective recipients.
Responding to general enquiries.
Responding to specific product related enquiries
Professionally managing internal phone transfers.
Carrying out other related tasks as might be required from time to time.

Required Qualifications
Degree or Diploma in communication or customer care related field.
At least 3 years experience working as a telephone operator, call centre agent or telesales.
Full knowledge on how to operate a PABX, computers and other office machines such as printers, scanners, fax, copier etc
Be articulate with good language command.
Professional and highly motivated
Good communication skills
Be goal oriented
Ability to perform with minimal supervision or with a team
Ability to adopt quickly to meet the needs of the business.
Please send your cv to: hr@kingswaytyres.com

Brirish Council Customer Service Jobs

Customer Service Careers
Organisation: British Council
Duty Station: Kampala, Uganda
Reports to: Head Finance and Resources
Job Summary:
The Customer Services Officer will deliver a positive experience to any British Council customer by delivering an effective, efficient, quality driven and integrated response on the full range of Council activities and services in Uganda.
This post will coordinate the Customer Services Desk at the British Council office in Kampala. It is accountable for the delivery of high quality customer services to customers, our examinations services, and all other customers who have an interest in interacting with the British Council. The post works as a part of the wider examinations team consisting of 4 people.
 
Job Context and Environment:
British Council Uganda is based in Kampala and offers a full range of programmes including Examinations, project management on behalf of other donors, and its own grant funded projects. It has also been lending support to our South Sudan Directorate. This post covers Uganda only.
British Council has operated in Uganda since 1952 and its aim is to build cultural and educational relations between Uganda and the UK.
Key Duties and Responsibilities:
Managing all enquiries work including written, social media and telephone enquiries in accordance to corporate standards and policies.
Monitoring and evaluation of our Customer Systems in line with British Council corporate standards.
Supporting the registration and administration of exams and customers in line with corporate policies and standards
Monitoring and development of our Equal Opportunities & Diversity policy in relation to customer service.
Support Exams department with income reconciliation and support finance with capturing bank transactions and reconciliation.
Special requirements of the Job:
Customer Services staff work on a rota. Some evening and weekend work may be required. The post holder must fluent in English speaking and writing.
Please specify any passport/visa and/or nationality requirement.
Right to work in Uganda
Please indicate if any security or legal checks are required for this role.
Criminal records, military service and/or child protection checks may be carried out
 Requirements
Qualifications, Skills and Experience:
The candidate should possess relevant qualifications
Proven working experience in customer service
Connecting with Others (Essential): Making regular opportunities to understand others better
Working together (Essential): Establishing a genuinely common goal with others
Being Accountable (Essential): Delivering my best work in order to meet my       commitments
Making it Happen (Essential): Delivering clear results for the British Council
Understanding customer needs
Understanding potential markets/customers
Computer skills
Speaking and listening skills
Reading and Writing Skills
How to Apply:
Please carefully read the full job descriptions above and for information on behaviours and generic skills mentioned in the role profiles, please check out the relevant documents at the top of the page on our website
Please send the completed application form via email to application@ppg.co.ug with subject naming the position.
Please note that only applications received on the British Council application form will be considered and only short-listed candidates will be contacted
The British Council is committed to a policy of Equal Opportunity and Diversity and welcomes applicants from all sections of the community. We guarantee an interview to disabled candidates who meet the essential criteria.
The British Council is also committed to a Child Protection Policy; applications will be considered only for candidates who declare their agreement to the Policy.
Deadline: 10th September, 2013 by 16:00 Hours

Customer Service Job Vacancies Kenya

Customer Service Jobs Kenya
Vacancy- Customer Service Executive
Bollore Africa Logistics is the leading integrated logistics network in Africa. We are a key player in port activity and a specialist in terrestrial transport as well as an expert in tailor-made logistics solutions.
An exciting and challenging career opportunity has arisen in our Airfreight Department.
We invite applicants who are performance driven, possess excellent transferable skills and demonstrable track records of achievement in past roles.
Based in Nairobi and reporting to the Airfreight and Courier  Manager.
The successful applicant will be responsible for the following key result areas:-
1.    Prepare  export documents
2.    Check, verify and allocate supplier invoices for export
3.    Coordinate air export shipment collection and delivery to the airport
4.    Advise clients on the status of  their shipments
5.    Maintain export files
6.    Bill customers
7.    Prepare periodic airline return reports
8.    Prepare periodic statistics for the department
9.    Compile monthly payment reports for allocated accounts
10.    Guide the  sales team on preparing quotations  to clients
The applicant should possess the following qualifications:-
•    Diploma in Public Relations/Social Sciences
•    Knowledge in IATA
•    Must have at least 2 years experience in the Logistics industry in Customer Service and documentation.
•    Be computer Literate
•    Excellent verbal and written communication skills.
Interested candidates should submit their applications and CV to Kenya.hr-recruit@bollore.com by  10th September 2013.

Sales Executive - Insurance and stocks (shares)

Kamp Agencies Ltd
Sales Executive - Insurance and stocks (shares)
Sale of General and Life Insurance to new and existing clients. Sale of Stocks (shares) to new and existing clients. Personal attributes :- College or University qualification in sales and marketing. Good understanding of Financial Services marketing and selling. Able to prospect and close sales Numerate Independent Outgoing HONEST Part of the pay will be commision based on new sales generated. Insurance and Financial services sales and training and experience is big advantage.
City/Town:	Nairobi
Location:	Nairobi Area
Wage/Salary:	Competitive plus Commision
Deadline	1/10/2013
Duration:	1 year renewable contract
Type:	Full Time
How to apply:	By e-mail
Company:	Kamp Agencies Ltd
Contact:	Patrick Karanja
Phone:
Fax:
Email:

Front Desk Manager

Abundant Direct Hires
Front Desk Manager is needed urgently
- Candidate must be computer literate - Creative and passionate when it come to customer service - Excellent written & verbal communication skills - Attention to detail and focused on outstanding results - Min. 2 years experience similar environment - Outstanding reference & track record essential
dead line 10th sep 2013
City/Town:	Nairobi
Location:	Central
Wage/Salary:	Attractive
Start:	Asap
Duration:	Permanent
Type:	Full Time
How to apply:	Send cv by email
Company:	Abundant Direct Hires
Contact:	Victoria Smith
Phone:
Fax:
Email:

Sales Executive - Insurance and stocks (shares)

Kamp Agencies Ltd
Sales Executive - Insurance and stocks (shares)
Sale of General and Life Insurance to new and existing clients. Sale of Stocks (shares) to new and existing clients. Personal attributes :- College or University qualification in sales and marketing. Good understanding of Financial Services marketing and selling. Able to prospect and close sales Numerate Independent Outgoing HONEST Part of the pay will be commision based on new sales generated. Insurance and Financial services sales and training and experience is big advantage.
City/Town:	Nairobi
Location:	Nairobi Area
Wage/Salary:	Competitive plus Commision
Deadline	1/10/2013
Duration:	1 year renewable contract
Type:	Full Time
How to apply:	By e-mail
Company:	Kamp Agencies Ltd
Contact:	Patrick Karanja
Phone:
Fax:
Email: