Our client a car service shop is seeking to recruit a Customer Service Representative.
Job Duties
Welcoming the clients in the shop
Opening and Maintaining client accounts
Taking down client’s details and history
Attracts potential customers by answering product and service questions; suggesting information about other products and services.
Resolves product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
Ensure the client understands the procedure for servicing.
Selling some of the car products in the shop to the clients as they wait for the car to be serviced
Skills/Qualifications:
Certificate/Diploma in Customer Service
1 -2 years experience in the same position
Preferably female
Sales Skills
Customer Service,
Product Knowledge,
Quality Focus,
Problem Solving,
Market Knowledge,
Documentation Skills,
Listening Skills,
Resolving Conflict,
Analyzing Information,
Multi-tasking
If you qualify for the above position please send your cv to careers@wisengroup.com on or before 2nd Nov 2013.
Please indicate the job title on the subject line and your current salary in your CV.
Applications without the above will be automatically disqualified.
Only qualified candidates will be contacted.
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