Sales Marketing Careers in Kenya 2013.
Job Title: Client Service Manager EA – Mandarin Speaking
Job ID: 398634
Job Function: Technology Operations
Location: Kenya – SCB
Job Purpose
To deliver first class client service to Wholesale Banking clients in all interactions for transactional enquiries, complaints, and other service-related issues.
Focus is on Wholesale Banking Chinese clients with presence in East Africa.
This role provides support to the Bank’s strategic agenda to grow the Africa-China trade corridors.
This role is in Client Services Group of Technology Operations.
Key Roles Responsibilities
Being the primary point of contact for Chinese corporate for enquiries, complaints, resolving of discrepancies and transactional errors
Working with internal stakeholders to provide the highest standard of client service in a timely manner in response to client enquiries and complaints, so as to create improved, lasting relationships with our clients
Continually identifying opportunities to improve client efficiency / performance, through e.g. optimising channel usage, identifying service improvements, product solutions, and cross-sell opportunities.
Complying with all internal procedures and policies including escalation and compliance requirements, and follow any other relevant internal controls and procedures as they relate to process, products, policies and regulations.
Participating in the annual account planning with the Relationship Manager (RM)
Qualifications Skills
Fluent in reading and writing in both English and Mandarin.
Organised and detail orientated.
Wholesale Banking operations experience including channels an advantage.
University Degree
For more information, please log onto our career website: http://www.standardchartered.com/careers/professional-hires.
Suitable applicants should send their CVs in both Chinese and English online to our career website by 25th October 2013.
Job Title: Client Service Manager EA – Mandarin Speaking
Job ID: 398634
Job Function: Technology Operations
Location: Kenya – SCB
Job Purpose
To deliver first class client service to Wholesale Banking clients in all interactions for transactional enquiries, complaints, and other service-related issues.
Focus is on Wholesale Banking Chinese clients with presence in East Africa.
This role provides support to the Bank’s strategic agenda to grow the Africa-China trade corridors.
This role is in Client Services Group of Technology Operations.
Key Roles Responsibilities
Being the primary point of contact for Chinese corporate for enquiries, complaints, resolving of discrepancies and transactional errors
Working with internal stakeholders to provide the highest standard of client service in a timely manner in response to client enquiries and complaints, so as to create improved, lasting relationships with our clients
Continually identifying opportunities to improve client efficiency / performance, through e.g. optimising channel usage, identifying service improvements, product solutions, and cross-sell opportunities.
Complying with all internal procedures and policies including escalation and compliance requirements, and follow any other relevant internal controls and procedures as they relate to process, products, policies and regulations.
Participating in the annual account planning with the Relationship Manager (RM)
Qualifications Skills
Fluent in reading and writing in both English and Mandarin.
Organised and detail orientated.
Wholesale Banking operations experience including channels an advantage.
University Degree
For more information, please log onto our career website: http://www.standardchartered.com/careers/professional-hires.
Suitable applicants should send their CVs in both Chinese and English online to our career website by 25th October 2013.
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