Customer Service Jobs in Kenya
Our client is seeking to fill the following vacancies
Front Desk Agents / Night Auditor – 4 Positions
Reporting to the Front Office Supervisor this role is responsible for the following:
Receiving guests to the hotel
Maintaining high standards of customer service at the reception by ensuring all enquires are responded to in a courteous and timely manner and all visitors are treated with great respect.
Conducting property show arounds and providing guests with information and services of the hotel
Answering incoming telephone calls and directing the same to the appropriate department or office
Ensuring all reservations from sales are correctly entered into the system and communicated to Housekeeping, Maintenance, Accounts and F&B
For Night Auditor positions, ability to close the system at end of day, complete night audit reports and supervise staff on duty,
Desired Skills/Qualifications
Degree in Hotel Management or diploma in Front Office Management or other related qualification
3 years experience in the Front Office Department of a 4 or 5 star hotel
For Night Auditor positions, prior experience will be an advantage
Excellent written & spoken English, interpersonal skills and presentation skills
Excellent working knowledge of Fidelio
Please send you application letter indicating your suitability to this role, together with a copy of your updated resume, your current salary and benefits package to info@peopleinsightslimited.com before 15th October 2013.
Kindly indicate the position title in the Subject line of the email.
Only shortlisted candidates will be contacted.
Our client is seeking to fill the following vacancies
Front Desk Agents / Night Auditor – 4 Positions
Reporting to the Front Office Supervisor this role is responsible for the following:
Receiving guests to the hotel
Maintaining high standards of customer service at the reception by ensuring all enquires are responded to in a courteous and timely manner and all visitors are treated with great respect.
Conducting property show arounds and providing guests with information and services of the hotel
Answering incoming telephone calls and directing the same to the appropriate department or office
Ensuring all reservations from sales are correctly entered into the system and communicated to Housekeeping, Maintenance, Accounts and F&B
For Night Auditor positions, ability to close the system at end of day, complete night audit reports and supervise staff on duty,
Desired Skills/Qualifications
Degree in Hotel Management or diploma in Front Office Management or other related qualification
3 years experience in the Front Office Department of a 4 or 5 star hotel
For Night Auditor positions, prior experience will be an advantage
Excellent written & spoken English, interpersonal skills and presentation skills
Excellent working knowledge of Fidelio
Please send you application letter indicating your suitability to this role, together with a copy of your updated resume, your current salary and benefits package to info@peopleinsightslimited.com before 15th October 2013.
Kindly indicate the position title in the Subject line of the email.
Only shortlisted candidates will be contacted.
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