Location: Eastleigh Nursing Home
Reporting to: Center Manager
Probationary Period: 3 months Salary Range: Kshs 32,000
Contract Type: Fixed Term – 2 years
Key Responsibilities
Client Care
To provide comprehensive client counselling on reproductive health, contraceptive options and other services.
To ensure that all clients are treated with sensitivity, respect, and consideration. If complaints are raised, to be able to effectively manage and resolve them and to promptly refer to the Team Leader if the client complaint continues or is of a serious magnitude.
To maintain the highest possible standard of client care by providing quality care to all clients.
To implement a smooth, efficient client flow to minimise client waiting times.
To monitor and evaluate client care continuously and recommend improvements as necessary.
To provide accurate information to clients, and their families where required, to enable clients to make informed decision about their reproductive &sexual health.
Measure:
Client satisfaction achieved.
Budgetary Control
To ensure sufficient supplies are available to provide services without disruption and that stock is dispensed and counted accurately; stock cards are updated continuously and waste and spoilage of stock (i.e. expired stock) and stock outs are minimised.
To comply with all financial standing operating procedures including accurate and timely management of advances and surrenders required for outreach provision.
Measures:
Lack of stock outs Financial protocols compliance
Technical &Clinical Service provision
To provide all of the following clinical services to a consistently high standard and in accordance with clinical guidelines and protocols:
All methods of short and long-term contraceptive methods, including injections, implants and IUDs.
Removal of implants and IUDs where required.
Assistance with tubal ligation and vasectomy procedures.
Cervical screening, STI screening and treatment and VCT.
To conduct weekly checking of essential equipment, promptly inform the Team Leader of their current status, and following up repairs or maintenance as required.
To carry out all nursing procedures (as laid down in the procedure manual).
To maintain high standards of cleanliness and infection control measures.
To ensure instruments are appropriately sterilised and stored in compliance with infection control protocols.
To order medical supplies and consumables in good time to avoid shortage.
To ensure proper storage of medical supplies.
To support clients through the provision of vocal local techniques during procedures.
To attend clinical training and supervision as required.
Measures:
Improved quality of clinical care.
Continuous CMEs conducted.
Reduced cases of complications.
CYPs acquired.
Record Keeping, reporting and performance management
To ensure accurate client records are maintained in both the client record book and daily register.
To ensure all client information is kept confidential at all times and stored appropriately.
To provide accurate, timely collation of activity data for internal and external reporting purposes.
To analyse activity trends and ensure performance targets are achieved, pro-actively identifying and implementing opportunities for improvements.
To assist in the collection of client feedback data.
Measures:
All clients’ records and consent forms are kept in a safe and easy to retrieve area.
Timely performance review conducted, recorded and reported.
Client Mobilisation is achieved
Promotional Activities
To fully participate in planned promotional activities including educational and awareness-raising events with clients, community members and other stakeholders.
To positively promote Marie Stopes Kenya as a leading, quality provider of reproductive &sexual health services.
Team Values
To actively contribute to achieving the outreach team targets set by Marie Stopes Kenya.
To attend &contribute to team meetings and the creation and implementation of work plans.
To continuously strive to improve client satisfaction and deliver client-focussed, high quality care.
To support new team members in their induction &orientation and assist with training as required.
Professional and Ethical Conduct
Marie Stopes Kenya nursing and midwifery staffs are expected to observe the relevant code of conduct for nurses and midwives in Kenya in regard to professional and ethical conduct.
All clinical care must be provided in accordance with the highest standards of clinical care and safety.
You must observe high standards of personal grooming and general hygiene and ensure your appearance is neat &tidy at all times whilst on duty.
You are expected to wear the Marie Stopes Kenya uniform.
You are expected to act professionally at all times, maintaining excellent client-focussed care especially when circumstances are challenging
You are expected to act with financial integrity at all time. Marie Stopes Kenya has a zero-tolerance approach to fraudulent activities, including siphoning of clients for personal financial gain.
Any other duties as maybe assigned by the Programmes Director.
Skills and Experience Qualifications:
Diploma in Nursing from a recognised medical training college.
Bachelor in Nursing will be an added advantage.
Registered by the Nursing Council of Kenya
Experience:
Minimum 2 years post training working experience.
Skills:
High regard for confidentiality
Excellent communicator – both written and spoken
Commitment to excellent client care and the delivery of client-focused services.
High level of attention to detail
High level of professionalism and management of clients
Team player who accepts constructive criticism and is comfortable with giving constructive criticism.
Ability to remain calm under pressure
Ability to work flexibly to meet service needs.
How to Apply
Applications quoting the position title with detailed CVs with contact details of 3 referees (1 of which should be immediate, and any other two) should be submitted to:
People and Development Dept
pd [at] mariestopes.or.ke
Marie Stopes Kenya
On or before 29th November, 2013
Due to the urgency if the position, applications will be reviewed as they come.
Only shortlisted candidates will be contacted
NB: Please clearly indicate on the subject line as 'Nurse'
Marie Stopes Kenya is an equal opportunity Employer
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