Senior Manager – Direct Channels Job

Safaricom Careers in Kenya

Safaricom Limited is the leading mobile telecommunications company in Kenya.

We are at the forefront of the industry and always seek to attract and retain talented, creative and innovative team players who are excited by the opportunity of pushing the frontiers of this evolving technology, growing our services, exciting our customers and contributing to our community.

At Safaricom, we take pride in our talent and develop them to realize their maximum potential!

Senior Manager – Direct Channels
Ref: EBU_SMDC__NOV _2013

We are pleased to announce the following vacancy in the SME Department within the Enterprise Business Unit Division.

In keeping with our current business needs, we are looking for a person who meets the criteria indicated below:

Reporting to the HOD, SME, the position holder will drive Revenue generation through direct recruitment and management of accounts in line with SME Strategy; Deliver on ARPA growth on existing SME accounts and ensure Safaricom business presence and rollout of SME products across the market, and through direct sales team.

The job holder’s key responsibilities will be to:
Ensure achievement of set revenue targets i.e. Monthly, quarterly, and annual revenue targets;
Formulate and manage the implementation of marketing plans for SME/SoHO ;
Support the respective Regional & territory Managers to acquire customers;
Support the enterprise product development team in developing relevant solutions for the SME product to capture the market;
Grow ARPA on existing SMEs ;
Effectively manage the new/existing SME accounts through improved customer experience by managing end to end process and ensure compliance to service agreement requirements;
Manage the selection, growth, development, performance, motivation and recommend the reward of the team and support staff;
Manage the selection, growth, development, performance, motivation and recommend the reward of staff in the section;
Preparation, submission and management of section’s budget;
Proactively attend to SME customer related issues, ensure consistent quality of service provided, and get an excellent customer rating;
Reports that facilitate accurate business decision;
Living and exhibiting the Safaricom way of Speed, Simplicity and Trust.

The ideal candidate should possess the following skills & competencies:
B.Com degree or equivalent Business degree;
5 years’ experience in sales management in a service industry of which 3 years should be in management position with people management role;
Problem solving/Designing solutions to sales related issues within the assigned Enterprise segment
Experience in appraising, evaluating performance and developing Corporate sector Managers, BSM, CAMs and CSMs;
Reviewing/Evaluating Sales initiatives/plans within the corporate sales to ensure efficiency & effectiveness;
Ability to Influencing/Advising customers on Safaricom products and services and policies;
Experience in planning Sales activities within the corporate sales channel;
Analyzing/Diagnosing issues arising within the channel & looking for best solutions
Ability Discipline and handle all disputes involving staff managed
Ability to decide on all operational sales issues within the corporate sales while making recommendations to the HOD on critical issues:
Experience in assessing/evaluating sales & Competitor activity within the channel.

If you feel that you are up to the challenge and posses the necessary qualification and experience please send your resume and application letter indicating your experience and why you are the most suitable candidate for the role clearly quoting the job title to the address below.

The deadline for application is Wednesday 20th November, 2013

Head of Talent & Resourcing
Safaricom LtdNairobi

Via E-mail to: hr@safaricom.co.ke